Central Banking Option for Network Partners
In partnership with The Co-operative Bank we are offering a central banking option which ensures local independence and separate accounts, whilst maximising the investment of total funds – bringing real returns to your Network Partner in increased interest.

Charity Law states that when exercising their powers Trustees must aim to achieve the maximum return on capital and income. I hope you feel that this banking option will help you achieve this.

The Co-operative Bank have made switching to their business account simple. Their account switching team is on hand to help you through the process and provide all the advice and reassurance you need.

By choosing to bank with The Co-operative Bank you also know your money is in safe hands. As the only UK high street bank with a customer-led Ethical Policy, you can rest assured they will never invest in environmentally or ethically unsound businesses. The unique policy informs all aspects of the bank’s operations – from how they invest their customers’ money, to reducing their carbon footprint. Find out more at www.goodwithmoney.co.uk

Carolyn Robb
Head of Commercial Services

The Network Partners business account
With a business account from The Co-operative Bank you can manage your business finances in a way that suits you and earn interest when your account is in credit. The account offers:

• a commission-free service

• it attracts a highly competitive interest rate that is linked to the Base Rate. Credit interest is 1.25% below the Bank of England Base Rate; for
  details of the latest rates call 08457 654 654 or visit

• 24-hour telephone and internet banking

• a choice of ways to pay money into your account – at a Co-operative Bank branch, kiosk, Post Office® (by arrangement) or via the post

• easy ways to access cash – use your cash card at any of 63,000 LINK cash machines nationwide, or withdraw cash at a Co-operative Bank
  branch or at your local Post Office®; there may be a   small charge for using some of these machines

• an automated payment of wages and salaries facility which is easy to use and cost-effective.

Ways to bank
Here at The Co-operative Bank we believe choice is important. That’s why you can choose how to bank – by telephone, internet, post, fax or in person. This gives you the flexibility and convenience to access our services in a way that suits both you and your business.

Telephone banking
Our Relationship Account Support Team can conduct most of your transactions for you over the phone. This includes ordering cheque books and paying-in books, cancelling Direct Debits and paying bills. The team is available to speak to you from 8am-5pm on weekdays.

Internet banking
Our secure Business Internet Banking service offers you the convenience of 24-hour access to your business account(s). You can use the service to:

• check balances
• transfer funds between accounts
• make bill payments
• check the progress of items on your account(s)
• view your statements on screen and print them off.

Banking by post and fax
To save you a trip to your local Co-operative Bank branch you can post your cheques and postal orders. Simply use the freepost envelopes provided with this pack and enclose a completed paying-in slip with your deposit. For security purposes please do not enclose any cash.

Instructions or enquiries can be faxed to the bank’s Relationship Account Support Team
on 0161 877 7784.

Banking in person
You can access the full range of services at any Co-operative Bank branch. To find the nearest to you, please call our Relationship Account Support Team on 08457 654 654 or visit

Post Office® banki
Once you have registered for this service, you will be able to pay in cash and cheques and obtain change at your nominated local Post Office®.

To register for the service call 08457 654 654 and the bank will make all the arrangements on your behalf. Please allow up to four weeks for this service to be set up.

An ethical partner
At The Co-operative Bank we understand that the impact of our financial and banking services can go far beyond that of day-to-day operations.
That’s why, in 1992, we became the first UK high street bank to introduce a customer-led Ethical Policy.

The policy is unique because it is based on the issues and concerns that matter to the bank’s customers. It forms the basis of the way the bank operates its business and works with others, by governing exactly who it will and will not finance. You can rest assured the bank will never invest in environmentally or ethically unsound businesses and will seek to invest in businesses and organisations that have positive social or environmental impacts.

The bank’s efforts to run a more sustainable business have been recognised by:

• a Queen’s Award for Enterprise in Sustainable Development – the bank was one of only eight companies to win this prestigious award in 2007

• a score of 99.5% in the 2007 Corporate Responsibility Index – the leading public benchmark of   ethical and environmental performance published by Business in the   Community and The Sunday Times

• the Management Award at the European Business Awards for the Environment 2008.

  In addition:

• The Co-operative Group was voted the UK’s most ethical brand*

• The Co-operative Financial Services won the Business in the Community “2008 Company of the Year” Award

• The Co-operative Group won the Business in the Community “Climate Change” Award 2008. As well as being a responsible banking partner, we are committed to   providing the highest levels of customer service. The results of our 2008 Corporate Banking Customer Satisfaction Survey   revealed that:

• the bank has an overall Customer Satisfaction Index™ of 83.7%

• 89% of our customers said they felt treated as a valued customer

• 82% of our customers said they would use us for any future banking requirements

• 81% of our customers said they would recommend us. With The Co-operative Bank, your money is   in safe hands. To find out more visit goodwithmoney.co.uk

*Source: The GfK NOP Ethical Brands Survey 2008 was conducted in the UK,
  covering a total of 3,000 respondents from March-April 2008.

The Network Partners business account: your questions answered

How does the Network Partner pay in to its new account?
There are several alternatives available to you. Deposits can be made at any Co-operative Bank branch. Alternatively, a Post Office® branch of your choice can be nominated for making deposits. You will be provided with stationery specifically for this purpose. In addition the bank also has a growing network of banking kiosks which are available for your use. If you only have cheques to deposit, then the bank can provide you with pre-addressed envelopes, and your cheque deposits can then be posted directly to the bank's clearing centre.
This can be used inaddition to any of the above methods.

How does the Network Partner obtain its petty cash?
You can cash a cheque over the counter in any Co-operative Bank branch. Alternatively, designated officials can be issued with a cash card for use at any of over 63,000 LINK cash machines nationwide. (A daily maximum limit can be marked on this facility.) There is also the option to cash cheques, up to a maximum of £500 a day, at a nominated Post Office® of your choice.

What options does the Network Partner have for paying the carers wages/salaries?
Individual cheques can always be issued to each carer. However, a far more efficient and less time consuming way would be to use the bank’s Business Payments Service. The Business Payments Service allows you to have access to the BACS processing system. By simply providing the bank with banking details of your employees and regular creditors you can easily arrange to make payment of salaries,
wages and invoices etc.

The Co-operative Bank holds the details of employees and creditors on file and allocates each of them a unique reference number. When the time comes to make a payment, all you need to do is provide the bank with the reference number and the amount and date to be paid – they will then take care of the rest. Full details of the service are available on request.

How does the Network Partner make contact with the bank?
To simplify the administration of your account a Telephone Banking service is available, giving you direct access to the bank's Relationship Account Support Team. All your general day-to-day banking requirements can be dealt with by this method i.e. changing or cancelling standing orders, cancelling Direct Debits, stopping cheques or transferring funds between connected accounts.
All you need to do is call 08457 654 654.

You can also access your account via the bank’s Business Internet Banking service.
To register for the service, contact our Relationship Account Support Team.

For other services, such as arranging an overdraft facility, call David Whitehouse at the bank’s Leeds Corporate Banking Centre. David can be contacted on 0113 246 5432 and will be happy to discuss your individual needs.

How does the Network Partner open an account with the bank?
If you decide to transfer the Network Partner’s bank account to The Co-operative Bank, the bank will do all the hard work for you. All you need to do is complete the enclosed account application form and provide supporting documentation as outlined in the Customer ID Checklist.
Return them to:

David Whitehouse
The Co-operative Bank p.l.c.
Leeds Corporate Banking Centre
Pennine House
Russell Street
Leeds LS1 5RN

You will usually receive a cheque book and paying-in book within eight working days. If, however, you have opted to pay in at the Post Office® then you will need to allow up to four weeks for the service to be available.

Please call 08457 654 654 if you would like to receive this information in an alternative format such as large print or Braille.

† Gross means the contractual rate of interest payable before the deduction of income tax at the rate specified by law. AER is the notional rate which illustrates the contractual interest rate as if paid and compounded on an annual basis.
Interest rates are variable and are correct at time of going to print 11/08. Credit facilities are subject to status and only available to those aged 18 or over. The Bank reserves the right to decline any application.

The Co-operative Bank is authorised and regulated by the Financia l Services Authority (No. 121885), subscribes to the Business Banking Code, is a member of the Financial Ombudsman Service and is licensed by the Office of Fair Trading (No. 006110).

Calls may be monitored or recorded for security and training purposes. For BT customers, calls to 0845 numbers will cost no more than 4p per minute. Call charges from other companies may vary and you may want to check this with your service provider.

The Co-operative Bank p.l.c., P.O. Box 101, 1 Balloon Street, Manchester M60 4EP. Registered in England and Wales No. 990937.

Co-operative Financial Services Limited, Registered Office: New Century House, Manchester M60 4ES. Registered Number IP29379R.

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