Ombudsman wants more carers to voice their concerns

Julie Mellor, the Parliamentary and Health Service Ombudsman, is urging more carers to come forward and express concerns and complaints about public services if they have had a raw deal.

At the start of Carers Week (10-16 June), which is highlighting the woeful lack of information and support for carers, she is calling for carers to voice their concerns if they are experiencing problems with public services. These could involve treatment by the NHS, difficulties with entitlement to benefits or employment-related issues.

“Our research shows that many people simply don’t know how to complain. But carers in particular face other barriers. They are often afraid to complain about poor services for fear of getting a worse service for those they look after.”

“We know from our casework that many carers experience frustration and despair when dealing with public services, whether they are complaining for themselves, or on behalf of the person they are caring for. We want complaining to be easier so that the lessons learned are fed back to organisations to help them improve their service to vulnerable people and those who care for them.”

“The work done by charities that support carers is so important and I hope that the publicity generated through Carers Week will help to give carers a stronger voice in public services.”

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