Top ten tips for Carers when choosing a support provider

(courtesy of Voluntary Organisation Disability Group).

The VODG has written a guide to help anyone who needs to purchase care support for themselves, a friend or a relative. It is an invaluable aid to people who have never purchased care support before and is a useful framework for carers in their considerations when choosing a care organisation.

This document is strongly linked to the subject of pricing, as schemes, you deliver all of the key points listed below as a part of your day to day service offering. You are professional and you deliver high quality support to your customers, so your pricing levels should reflect the quality of organisation that you are.

1. Think about how you want to be supported
Do you want a support worker or a personal assistant (PA)? Will you employ them through an agency or directly?

2. Note your first impressions
Initial conversations with your support provider will be a good indication of future relationships. Does the provider do what they promised? Did they get back to you when they said, or can you get hold of them when they say you can?

3. Check how they will develop your support package
Your support provider should spend time getting to know you, to find out about your needs and wishes. They should develop a person centred plan with you and you should receive a contract that sets out your support.

4. Check how your support will be monitored – and changed
Your support provider should carry out a review of your support – sometimes called a “person-centred review” annually, and this should be led by you.

5. Check the price and what it includes
Your support provider should confirm a price that will not change after you and they have signed the contract, unless by mutual agreement.

6. Check the staff who will be supporting you
Your support provider should arrange quality staff that will support you based on your individual needs.

7. Check how they will make sure you are safe and supported properly
Check your provider is registered with the appropriate regulator and what other quality tests they carry out.

8. Check your right to complain
Who do you contact if things go wrong?

9. Check how you can end your agreement
Find out what notice period is required and any exit fees such as staff salaries or other costs.

10. Find out more
For more information click the link below to read the full article

VODG Top Tips A41.pdf


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